Terms and Conditions

Removal Company Soho Service Terms and Conditions

These Terms and Conditions set out the basis on which Removal Company Soho provides removal and associated services within the United Kingdom. By making a booking, paying a deposit, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Removal Company Soho, the provider of removal and related services.

Customer means the person, firm, or organisation that requests or receives services from the Company.

Services means any removal, relocation, packing, unpacking, loading, unloading, storage, or associated services provided by the Company.

Goods means the items and personal property which are the subject of the Services.

Premises means the collection address, delivery address, storage facility, or any other location at which the Services are carried out.

2. Scope of Services

The Company provides household and office removals, packing and unpacking, loading and unloading, and related services within the UK. Any additional or specialist services must be expressly agreed in writing before the booking is confirmed.

The Customer is responsible for ensuring that the Services requested are appropriate for their needs and that all necessary details about the Premises and Goods have been disclosed to the Company before the booking is finalised.

3. Booking Process

All bookings are subject to availability and are only confirmed once the Company has accepted the booking and, where required, received a deposit or full payment. Quotations are usually based on information supplied by the Customer, including the volume of Goods, type of property, access conditions, and distance of the move.

The Customer must provide accurate and complete information at the time of enquiry, including:

Full addresses for collection and delivery locations.

Details of access, such as stairs, lifts, parking restrictions, or narrow roads.

Any large, heavy, fragile, or high-value items that may require special handling.

Any time restrictions, building rules, or permits required to carry out the Services.

The Company reserves the right to adjust the quoted price or decline the booking if the information provided is inaccurate or incomplete, or if conditions on the day of the move differ significantly from those described at the time of quotation.

4. Quotations and Pricing

Unless otherwise stated, quotations are provided free of charge and do not constitute an offer until accepted by the Customer and confirmed by the Company. Quotations are typically valid for a limited period, as specified by the Company, and may be revised if the Customer alters the requested Services, dates, or addresses.

The Company may revise the price if:

The volume or nature of the Goods changes.

Additional Services are requested or become necessary.

Access to the Premises is significantly different or more difficult than described.

Delays or waiting times occur outside the Company’s control.

Parking charges, congestion charges, tolls, or similar costs are incurred.

5. Payments and Charges

Payment terms will be communicated at the time of booking. The Company may require full or partial payment in advance to secure a booking. The Customer agrees to pay all charges in accordance with the agreed payment schedule.

Payment methods accepted will be specified by the Company and may include bank transfer, card payment, or other approved means. All payments must be made in pounds sterling unless agreed otherwise.

If payment is not received by the due date, the Company may:

Refuse to carry out the Services.

Withhold delivery of Goods until payment is made in full.

Charge interest or administration fees on overdue amounts, in accordance with applicable law.

The Customer remains liable for any additional charges arising from delays, waiting time, extra labour, or changes requested on the day of the move. These charges must be settled promptly.

6. Cancellations and Amendments

If the Customer wishes to cancel or amend a booking, they must notify the Company as early as possible. The Company will confirm any cancellation or amendment in writing or by appropriate means of communication.

The following may apply, depending on the notice period given:

If sufficient notice is given, the Company may refund any payments made, subject to any reasonable administration charges.

If short notice is given, the Company may retain part or all of the deposit or charge a cancellation fee to cover lost bookings, staff costs, and other expenses.

If the Customer postpones or changes the date, the Company will make reasonable efforts to accommodate the new date, subject to availability. Price adjustments may apply if the Services, distance, or other factors change.

If the Company needs to cancel or amend the booking due to circumstances beyond its reasonable control, such as extreme weather, accidents, staff illness, or legal restrictions, the Company will notify the Customer as soon as practicable and offer an alternative date or a refund of any payments received for Services not provided. The Company will not be liable for any consequential losses arising from such cancellation.

7. Customer Responsibilities

The Customer is responsible for:

Ensuring that suitable parking is available at all Premises for the Company’s vehicles, and for obtaining any necessary permits or permissions from local authorities or property managers.

Ensuring that the Premises are accessible and safe for the Company’s staff, with clear routes for carrying items.

Properly packing and securing Goods, unless the Company has agreed to provide packing Services.

Ensuring that all Goods to be moved are ready and available at the scheduled time.

Removing or securing any fixtures, fittings, or appliances that need to be moved, unless otherwise agreed.

Arranging appropriate insurance cover for Goods where desired, particularly for valuable or fragile items.

The Customer must not ask the Company to move or handle any items that are illegal, hazardous, explosive, flammable, or otherwise dangerous, including but not limited to gas cylinders, fuels, chemicals, and certain waste materials.

8. Company Responsibilities

The Company agrees to carry out the Services with reasonable care and skill, using appropriately trained staff and suitable vehicles and equipment.

The Company will take reasonable precautions to protect Goods and Premises during the move. This may include the use of protective coverings, securing items in transit, and careful loading and unloading practices.

Time estimates given for arrival, loading, transit, or completion are provided in good faith but are not guaranteed, as they may be affected by traffic, weather, access issues, or other factors beyond the Company’s control.

9. Liability for Loss or Damage

The Company’s liability for loss of or damage to Goods is subject to the limitations set out in this section and any applicable statutory rights.

The Company will not be liable for:

Loss or damage arising from inaccurate or incomplete information provided by the Customer.

Loss or damage resulting from the Customer’s failure to pack Goods properly, unless packing Services have been supplied by the Company.

Damage to Goods where they are already defective, fragile, or not fit to be moved.

Damage caused by normal wear and tear, atmospheric or climatic conditions, or inherent defects in the Goods.

Loss of or damage to items of high value, such as jewellery, money, documents, or antiques, unless specifically declared and agreed in writing before the move.

The Company’s liability, if established, may be limited to the reasonable cost of repair or replacement of the damaged item, taking account of its age and condition, and subject to any overall financial cap specified by the Company. The Customer is encouraged to obtain separate insurance cover if additional protection is required.

10. Damage to Premises

The Company will take reasonable care to avoid damage to the Premises during the performance of the Services. The Customer must point out any areas of concern or pre-existing damage before the move begins.

The Company will not be liable for damage to Premises where:

The damage is due to the structural condition of the building, fixtures, or fittings.

The damage arises from carrying Goods at the Customer’s specific request in a manner or route that the Company has advised may not be safe or suitable.

Any claim for damage to Premises must be notified to the Company as soon as practicable and in any event within a reasonable time after completion of the Services.

11. Exclusions of Liability

The Company shall not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profits, loss of business, or loss of opportunity arising out of or in connection with the Services.

Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or limited.

12. Waste Regulations and Disposal

The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will not remove or dispose of household rubbish, construction waste, hazardous materials, or any items classified as controlled waste, unless this has been expressly agreed and the Company is appropriately licensed to do so.

The Customer must not present for removal any items that require specialised disposal under environmental or hazardous waste regulations, including but not limited to chemicals, paints, asbestos, flammable liquids, gas cylinders, or electrical items requiring special treatment, unless previously agreed in writing.

Where the Company agrees to dispose of certain items, the Customer authorises the Company to do so lawfully and confirms that they have the right to dispose of such items. Any charges for disposal, recycling, or special handling will be borne by the Customer.

13. Delays and Force Majeure

The Company will not be liable for delay or failure to perform the Services where such delay or failure results from events beyond its reasonable control, including but not limited to adverse weather, traffic incidents, road closures, mechanical breakdowns, public disturbances, strikes, or legal restrictions.

If a delay occurs, the Company will take reasonable steps to minimise its impact and keep the Customer informed where possible. Additional waiting time or rearranged services may incur extra charges, which will be explained to the Customer.

14. Complaints and Claims

If the Customer has any concerns or complaints about the Services, they should notify the Company as soon as possible, ideally on the day of the move or immediately upon discovering any issue.

Any claim for loss or damage to Goods or Premises should be submitted to the Company within a reasonable period after completion of the Services, providing full details of the alleged loss or damage. The Company may request supporting evidence, such as photographs or receipts, to assess the claim.

The Company will investigate complaints in good faith and respond within a reasonable timeframe. Where appropriate, the Company may offer repair, compensation, or another form of resolution, subject to the limitations set out in these Terms and Conditions.

15. Data Protection and Privacy

The Company will collect and process personal data only as necessary to provide the Services, manage bookings, take payment, and communicate with the Customer. The Company will take reasonable steps to protect personal data and use it in accordance with applicable data protection laws in the UK.

Personal information will not be sold to third parties. It may, however, be shared with trusted service providers or authorities where required by law or as necessary for the performance of the Services.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract any of its rights or obligations where necessary to provide the Services.

These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services, except where specifically varied or supplemented in writing and agreed by both parties.