Privacy Policy

Removal Company Soho Privacy Policy

This Privacy Policy explains how Removal Company Soho collects, uses, stores and shares personal data relating to our customers and prospective customers. It applies to all Removal Company Soho customers in our service area, including individuals and businesses who contact us, request a quotation, make a booking, or otherwise use our removal, packing, storage or related services.

Removal Company Soho is committed to protecting your privacy and handling your personal data in a fair, transparent and secure manner, in accordance with the UK General Data Protection Regulation and applicable data protection laws.

Data Controller

The data controller is Removal Company Soho. This means that we determine the purposes and means of processing your personal data when you interact with us as a customer or prospective customer.

We process personal data relating to people in our service area who use or inquire about our services, including residential and commercial removal services, storage, packing and associated logistics or support services.

Personal Data We Collect

We may collect and process the following categories of personal data where relevant to the services we provide:

Identification and contact details such as full name, postal address, removal and destination addresses, email address, and contact details of relevant persons for the move.

Booking and service information such as dates and times of moves, inventory details, access information for addresses, parking requirements, special handling instructions and related service preferences.

Communication records such as records of enquiries, quotation requests, feedback, complaints and other communications between you and Removal Company Soho.

Payment and billing data such as billing address, method of payment, payment status information and transaction references. We do not store full payment card details; these may be processed securely by our payment processor.

Technical and usage information where applicable such as information provided when you visit our website, submit online forms or use online tools to request quotes or contact us. This may include device data, approximate location data and information collected via cookies or similar technologies, where allowed by law.

Any other information you voluntarily provide to us that is relevant to the planning, performance or follow-up of your removal or storage service.

How We Collect Personal Data

We collect personal data directly from you when you contact us, request a quotation, complete forms, make bookings, communicate with our staff, or otherwise use our services.

We may also receive personal data from third parties, for example from businesses arranging moves on behalf of their clients, landlords or property managers who coordinate access, or other parties you authorise to share your data with us.

Lawful Bases for Processing

Removal Company Soho processes personal data only where we have a lawful basis under the UK GDPR. Depending on the context, we rely on the following lawful bases:

Contract: We process personal data when it is necessary to enter into or perform a contract with you, such as providing quotations, confirming bookings, planning and carrying out your move, and issuing invoices.

Legal obligation: We process personal data where necessary to comply with our legal obligations, for example keeping certain accounting and transaction records for tax or regulatory purposes.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests and these are not overridden by your rights and interests. This may include responding to enquiries, improving our services, managing our operations, preventing fraud, and protecting our property, staff and customers.

Consent: In limited cases, we may rely on your consent, for example for certain types of marketing communications where consent is legally required. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Personal Data

We use personal data for the following purposes, to the extent necessary:

To provide quotations, estimates and information about our services.

To manage bookings, plan removal and storage services and carry out our contractual obligations.

To communicate with you about your enquiries, bookings, changes, service updates and after-service matters.

To issue invoices, process payments and manage accounts and billing.

To handle feedback, queries, complaints and disputes.

To manage our operations and improve our services, including staff training and quality control.

To comply with legal and regulatory requirements and to respond to lawful requests from authorities.

To protect our business, our staff and our customers, including for fraud prevention, security and safeguarding purposes.

Data Sharing and Processors

We may share your personal data with trusted third parties where necessary and lawful, including:

Service providers acting as data processors, who provide services such as information technology support, hosting, customer management systems, payment processing, document storage, secure data disposal and related operational services. These processors are contractually required to process your data only on our instructions, keep it secure and comply with data protection law.

Professional advisers, such as accountants, auditors or legal advisers, where necessary to obtain professional services or comply with legal obligations.

Insurance providers and claims handlers where necessary in connection with insurance cover or claims related to our services.

Public authorities, regulators, law enforcement agencies or courts where required by law or where necessary to protect our legal rights or the rights of others.

We do not sell your personal data. We only share personal data to the extent necessary for the purposes described in this Privacy Policy.

International Transfers

Our primary data processing activities take place within the United Kingdom or the European Economic Area. If we ever need to transfer personal data to a country outside this area, we will ensure that appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, in accordance with data protection law.

Data Retention

Removal Company Soho retains personal data only for as long as is necessary for the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.

In general, we keep customer and transaction records for a period that allows us to manage bookings, respond to queries or complaints, and meet legal and tax obligations. After the relevant retention periods expire, we securely delete or anonymise personal data so that it can no longer be linked to an identifiable individual.

Specific retention periods may vary depending on the type of data, the services provided and applicable legal requirements.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, staff training, secure storage and appropriate procedures for the use and disposal of data.

While we strive to protect your personal data, no system can be completely secure. We will notify you and any relevant authorities of any data breach where we are legally required to do so.

Your Data Protection Rights

Under the UK GDPR, you have certain rights in relation to your personal data, subject to conditions and exemptions in the law. These rights include:

Right of access: You can request confirmation that we process your personal data and ask for a copy of the data we hold about you.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data.

Right to erasure: In some circumstances, you can request that we delete your personal data.

Right to restriction of processing: You can request that we restrict how we use your personal data in certain situations.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you can request that we provide certain personal data in a structured, commonly used and machine-readable format or transfer it to another controller, where technically feasible.

Right to object: You can object, on grounds relating to your particular situation, to our processing of your personal data based on legitimate interests. You also have the right to object to direct marketing at any time.

Right to withdraw consent: Where we rely on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You can exercise your rights by contacting us using the contact details provided in our communications or on our official materials. We may need to verify your identity before responding to your request.

Complaints

If you are concerned about how Removal Company Soho handles your personal data, you are encouraged to contact us in the first instance so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. Any changes will take effect when the updated policy is made available. You should review this Privacy Policy periodically to stay informed about how we process personal data.