Service Terms and Conditions for Removal Company Soho
These Terms and Conditions set out the basis on which the removal company Soho provides domestic and commercial moving services, including packing, loading, transport, unloading, and related handling services. By making a booking, the customer confirms that they have read, understood, and accepted these terms. These conditions are designed to create a clear agreement between the customer and the Soho removal company, covering the booking process, payment expectations, cancellations, liability, waste handling, and the governing law that applies to the services.
The terms apply to all standard and bespoke removals arranged with the company, whether the work is booked directly by an individual, a business, a landlord, an agent, or another authorised representative. Where a separate written agreement, quotation, or service schedule has been issued, those documents should be read together with these terms. If there is any inconsistency, any specifically agreed written terms shall take precedence to the extent of that inconsistency. The company reserves the right to amend these terms from time to time, but the version in force at the time of booking will normally apply to the relevant service.
These terms are intended to be fair and transparent, while also recognising that removal work can involve practical risks, variable access conditions, and changing circumstances on the day of service. Customers are responsible for ensuring that the information they provide is accurate and complete. This includes details about property access, parking, item sizes, fragile goods, storage requirements, and any conditions that may affect the timing or safety of the job. A removal company in Soho may rely on the information supplied by the customer when preparing a quote or planning the work.
1. Booking Process
Bookings may be made through the company’s approved channels and are normally confirmed only once the customer has accepted a quotation, provided the necessary booking details, and paid any required deposit or advance amount. A booking is not final until the company has issued confirmation, either in writing or by another clear method of communication. The company may request photographs, inventories, measurements, or additional information before confirming the booking for a Soho removals service.To allow the company to provide an accurate service, the customer must disclose all relevant facts, including the number and type of items, floor levels, lift access, parking restrictions, and whether any items require special handling. The company may revise the quotation if the customer’s initial information is incomplete or inaccurate. Any estimated arrival times, durations, or completion times are approximate only and may be affected by traffic, access issues, weather, delays at previous jobs, or unforeseen operational factors.
The customer must ensure that an authorised person is present at the collection and delivery locations, unless the company has agreed otherwise in writing. That person must be able to make decisions regarding access, item lists, and service completion. If the company is unable to gain access, cannot safely complete the work, or is delayed due to incorrect information, the customer may be charged additional waiting time, redelivery costs, or other reasonable expenses. The removal company Soho is not responsible for delays caused by third parties, building management, or restricted access beyond its control.
2. Prices and Payments
Prices are usually based on one or more of the following: hourly rates, fixed quotations, distance travelled, team size, vehicle size, packing materials, storage, disposal fees, or special handling requirements. Unless expressly stated otherwise, all prices are exclusive of VAT where VAT is applicable. Quotes are generally based on the information supplied by the customer and may be adjusted if the actual work differs materially from the original description. Additional costs may arise where there are extra items, extended waiting, difficult access, stairs, long carries, parking charges, or changes to the scope of work.Payment terms will be stated in the quotation or booking confirmation. Unless otherwise agreed, payment is due immediately upon completion of the service, and the company may require a deposit or partial prepayment to secure a booking. The company may decline to start or continue work if any required payment is overdue or if the customer has failed to meet agreed payment conditions. Accepted payment methods may vary, and the company is not obliged to accept cash only, cheques, or any specific method unless agreed in advance.
If the customer requests additional services on the day, the company may charge for them at the rates current at the time of service or at another rate agreed with the customer. This includes extra labour, dismantling, reassembly, packing supplies, short-term storage, and disposal of eligible waste items. The customer agrees to pay all reasonable costs incurred because of inaccurate instructions, missed appointments, access problems, or cancellation after work has started. Interest may be charged on overdue sums in accordance with applicable law, together with reasonable recovery costs where permitted.
3. Cancellations and Amendments
The customer may request changes to a booking, but the company cannot guarantee that amendments will be possible, especially where staffing, vehicle allocation, or scheduled routes have already been arranged. Any request to change dates, times, access points, service scope, or destinations should be made as early as possible. If an amendment changes the nature or scale of the work, the quotation may also change. The company may treat substantial amendments as a new booking.Cancellations must be made in a clear manner and will only take effect once acknowledged by the company. Cancellation charges may apply depending on how much notice is given, whether staff or vehicles have already been allocated, and whether materials or third-party costs have been incurred. The company may retain all or part of any deposit where cancellation occurs close to the scheduled date or where the company is unable to recover committed costs. Where the customer fails to attend or provide access at the agreed time, this may be treated as a late cancellation or aborted service.
If the company must cancel or reschedule due to circumstances beyond its reasonable control, it will use reasonable efforts to offer an alternative date or time. Such circumstances may include vehicle breakdown, staff illness, severe weather, road closures, legal restrictions, or the inability to perform the service safely. The company will not be responsible for indirect losses arising from a cancellation, although any prepaid amount for work not carried out will normally be refunded or applied to a rearranged service, depending on the circumstances and any agreed alternative arrangements.
4. Customer Responsibilities
The customer must ensure that all items are adequately prepared for removal unless packing has been expressly included in the service. Fragile, valuable, or sentimental items should be declared in advance and, where appropriate, packed securely by the customer or by the company under a separate agreement. The customer should remove or disclose hazardous items, flammable substances, explosives, live plants where restricted, cash, jewellery, important documents, and any prohibited goods. The Soho removal company may refuse to handle items that pose a health, safety, or legal risk.
The customer is responsible for obtaining any necessary permissions, permits, parking approvals, access arrangements, lift reservations, or building notices required for the move. Any keys, entry codes, and instructions supplied to the company should be accurate and valid. The customer should also ensure that items to be moved are owned by them or that the customer has authority to instruct the service. The company is entitled to rely on the customer’s representation that they have the right to move the goods in question.
The customer must inspect the premises and items before and after the move where possible, and raise any concerns promptly. If a property contains items that require specialist handling, such as pianos, antiques, artwork, or unusually heavy objects, this should be disclosed in advance. Failure to disclose such items may result in additional charges, delays, or a refusal to transport the item if the company considers it unsafe or unsuitable for the booked service.
5. Liability and Insurance
The company will exercise reasonable care and skill in providing its services. However, except where prohibited by law, the company will not be liable for losses arising from inaccurate instructions, inadequate packing by the customer, pre-existing damage, normal wear and tear, defective items, or circumstances beyond its reasonable control. Where the company is responsible for proven loss or damage, its liability will be limited to the reasonable repair or replacement value of the affected item, subject to any applicable insurance terms and any maximum limits stated in the quotation or service agreement.
Customers should note that certain items may require additional declared value cover or specialist insurance, particularly where they are high-value, rare, fragile, or easily damaged. The company may request evidence of value in the event of a claim. Any claim must be notified promptly and in writing, with reasonable supporting information, including photographs where available. The company may inspect the item, packaging, and related circumstances before deciding whether liability applies.
The company will not be responsible for indirect, consequential, or financial losses such as missed appointments, lost profits, loss of business opportunity, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If any provision is found unenforceable, the remaining provisions will continue in full force.
6. Waste Regulations and Disposal
Where the service includes the removal or disposal of unwanted items, all waste handling will be carried out in accordance with applicable UK waste laws and local regulatory requirements. The customer must accurately describe any items intended for disposal and must not include controlled, hazardous, or prohibited materials unless the company has expressly agreed in writing to handle them lawfully. The company may refuse to collect waste that is not compliant with applicable rules or that could expose the company to regulatory breach.The company may use licensed waste transfer facilities, authorised carriers, or other compliant disposal routes where necessary. The customer agrees that any waste transferred for disposal may be subject to sorting, recycling, donation, or lawful disposal in accordance with applicable requirements. If the company issues or relies on waste transfer documentation, the customer must provide accurate information and cooperate where required. The company reserves the right to charge disposal fees, recycling fees, or administrative charges where these are clearly linked to lawful waste handling.
If the customer asks the company to remove items that may be classed as waste, the customer confirms that they have the right to dispose of them and that the items are not contaminated, dangerous, or unlawful to transport. The company may reject items containing asbestos, medical waste, pressurised containers, chemicals, oils, batteries, paint, fuel, or similar materials unless it has expressly agreed to a specialist service in advance. Any breach of waste regulations by the customer may result in cancellation, additional costs, or reporting to relevant authorities where legally required.
7. Storage, Delays, and Abandoned Goods
If the company provides storage as part of the service or separately, specific storage terms may apply in addition to these conditions. Items placed into storage should be inventoried where appropriate, and the customer is responsible for notifying the company of any special storage requirements. The company will take reasonable care of stored goods but will not be liable for deterioration caused by inherent defects, unsuitable packaging, or a failure by the customer to disclose special conditions affecting the goods.
Where a move is delayed because the customer is not ready, access is unavailable, or the delivery address cannot accept the goods, the company may place items into temporary storage or retain them until suitable instructions are received. All reasonable costs arising from delay, re-delivery, waiting, or storage may be charged to the customer. If goods are left uncollected or instructions are not provided within a reasonable period, the company may give notice and take lawful steps in relation to abandoned property, including storage charges or disposal where permitted by law.
Any agreed delivery window is approximate, and the company may need to revise the schedule due to operational conditions. The customer should not arrange irreversible commitments around a fixed time unless expressly guaranteed in writing. The company will use reasonable efforts to minimise disruption, but it cannot accept responsibility for wider losses caused by timing changes unless those losses arise from the company’s proven breach of a non-excludable legal duty.
8. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If the customer is acting as a business, any dispute should first be raised in good faith in an attempt to resolve it promptly before formal proceedings are started.
Nothing in these terms affects the customer’s statutory rights as a consumer where applicable. If any part of the service is subject to specific consumer protection legislation, those protections remain in force and these terms will be read consistently with them. The company aims to deliver a reliable removal company Soho service that is compliant, professional, and transparent, while maintaining reasonable protections for both parties in relation to price, timing, access, safety, waste, and liability.
By proceeding with a booking, the customer confirms that they accept these conditions and agree to cooperate in good faith throughout the moving process. These terms are intended to support a clear and practical service relationship, reduce misunderstanding, and ensure that each Soho removals booking is handled in a lawful and orderly manner.